TERMS & CONDITIONS OF HIRE

These Terms & Conditions apply to all hire services provided by Chandra & Co Events (“the Business”, “we”, “us”) and form part of every Floral / Decor Hire Agreement (“Hire Agreement”) entered into with the client (“the Client”, “you”).

By paying a deposit, signing a Hire Agreement, or collecting hire items, the Client confirms they have read, understood, and agree to be bound by these Terms & Conditions.

Only the service type selected in the Hire Agreement applies.

All floral arrangements, structures, props, and styling items remain the sole property of Chandra & Co Events at all times.

Hire items are decorative only and must not be altered, modified, dismantled, repaired, substituted, or used for any purpose other than their intended decorative use.

A booking date is not secured until the required deposit has been received.

Where the event date is within fourteen (14) days of booking, full payment is required at the time of booking.

The remaining balance is due no later than fourteen (14) days prior to the event date unless otherwise agreed in writing.

Deposits are non-refundable, subject to Australian Consumer Law.

All payments made by direct deposit (BSB and Account Number) must include the relevant invoice number in full as the payment description to ensure correct allocation of funds.

Where payment is made via Stripe (including credit card or other Stripe-supported methods), the inclusion of an invoice number in the payment description is not required, as payments are automatically linked to the relevant invoice.

Stripe is the Business’s preferred payment method. The Business is not responsible for delays in processing, misallocation of funds, or outstanding balances resulting from invoice numbers being omitted or entered incorrectly for payments made by direct deposit.

A bond is required for all DIY / Pick-Up Hire bookings.

The bond amount will be advised prior to booking and is payable by the final invoice due date or in cash on the day of collection, as specified in the Hire Agreement.

The bond is held as security against damage, loss, late return, or breach of these Terms & Conditions.

Any applicable fees or replacement costs may be deducted from the bond. Any remaining balance will be refunded within seven (7) business days following return and inspection of all hire items.

The hire period ends when all items are returned to and accepted by the Business.

The Client is responsible for all hire items for the duration of the hire period.

Hire items are not designed to withstand heavy rain, storm conditions, or extreme winds.

For outdoor events, the Client must have a suitable wet-weather or high-wind backup option available.

Unsafe weather conditions are determined at the reasonable discretion of the Business, including reference to Bureau of Meteorology warnings, venue safety requirements, and on-site conditions.

Delivery services are limited to the scope specified in the Hire Agreement.

Bump-in and bump-out dates and times are fixed and form part of the Hire Agreement.

Delays caused by venue access issues, other vendors, or the Client may incur additional fees.

Where only bump-in or bump-out is booked, responsibility for hire items remains with the Client during the interim period.

For weddings or events held in public spaces (including parks), any required approvals, permits, or permissions for access, vehicle entry, bump-in and bump-out must be obtained prior to the event.

Chandra & Co is not responsible for the removal or cleaning of rubbish left by guests following an event. Where this occurs, the relevant venue, council, or park authority may be notified.

Where a Variation results in a reduction of the total hire value, the Business may adjust the outstanding invoice balance; however, the applicable variation fee will still apply.

For DIY / Pick-Up Hire, the Client is responsible for the collection, transport, handling, installation, use, supervision, and return of all hire items.

Responsibility transfers to the Client at the time of collection.

The Business is not responsible for damage occurring during transport or DIY installation.

All hire items collected under DIY / Pick-Up Hire must be transported in a fully enclosed vehicle.

Hire items must not be transported on open trailers, roof racks, ute trays, or any uncovered or exposed vehicle areas.

Any damage, loss, or deterioration caused by improper or exposed transport remains the responsibility of the Client and may result in bond being forfeited.

Pickup and return times are agreed in advance and specified in the Hire Agreement or invoice.

Failure to attend the agreed pickup or return time, or changes outside a one-hour window within twenty-four (24) hours without reasonable communication, may incur a $50 fee per occurrence, which may be deducted from the bond.

The Client is responsible for all damage, loss, theft, staining, breakage, or excessive soiling of hire items during the hire period.

Repair, cleaning, or replacement costs may be charged at full retail replacement value, including labour and freight where applicable.

To the extent permitted by law, the Business is not liable for loss, injury, or damage arising from misuse of hire items or circumstances outside its reasonable control.

Nothing in these Terms & Conditions limits rights under Australian Consumer Law.